Privacy Policy

Privacy Policy

Last updated: 15 July, 2025

Read this Privacy Policy taking into account our use of service. It explains what types of information we collect, and how do we use this gathered data.

What is KonnectNow?

Summary: KonnectNow – A social network for Christians. This is a platform for Christians where they can engage in friendships and relationships. We are here to reshape the way that believers mingle, making sure they find a pure relationship experience built on the truth of bible.

Our Website https://konnectnow.com/) and other digital tools (like our mobile app) provide info about us and let people and businesses join as KonnectNow register users (to make a personal, easy-to-customize page), as Subscribers (to follow KonnectNow Users), (together, the ‘KonnectNow Services’).

The pages that KonnectNow Registered Users create using our services are called ‘User Profiles’ in this Privacy Policy. Developers, connected users, and our support team can access User Profiles.

For more about KonnectNow, check the ‘About us’ section on our Website at https://konnectnow.com/s/about/.

How does this Privacy Policy apply to me?

This Privacy Policy only covers personal info we collect from:

People who visit our Platform (‘Platform Visitors’);

People who sign up for our KonnectNow Services via a free plan (‘Basic Membership’), Subscriber (‘Premium Membership’) or together our “KonnectNow Users’;

People who answer our surveys, respond to our marketing, or join our contests or promotions.

This Privacy Policy applies when KonnectNow controls personal info. When we say KonnectNow acts as a ‘controller’, we mean KonnectNow decides how to handle your personal info. Due to our services’ nature, we can also act as a ‘processor’ for KonnectNow Users. This means that, when a KonnectNow User instructs us, we can process Profile ‘Users’and ‘Subscribers’ personal info for that KonnectNow User (‘Processor Services’). This Privacy Policy does not cover processor services. If you are a Basic or Subscriber User and want to know how a KonnectNow User handles your personal info, please contact the KonnectNow User directly or check any privacy notice on their User Profile.

What personal info do we collect?

The personal info we might collect about you falls into these main groups:

Info you give us freely.

When you join KonnectNow as a User, Subscriber, or interact with our services, platform, or staff, we may ask for some personal details. For example, Basic Registered Users need to provide their email, name, username, a secure password, age, occupation, likes, location and sex. Premium Users also need to give their full name, billing email and address, and payment info for billing.

As a User, we might ask for your email, phone number, age, or other info to unlock certain content. We may use this data to create general stats and improve our Services.

We might also collect info if you answer our surveys or respond to marketing content.

Info we gather automatically

When you use our platform, services, visit a User Profile, answer a survey, or join a bible question contests, we automatically collect some device info. In some places, like the EEA and UK, this might count as personal info under data protection laws.

This auto-collected info may include your IP address, device type, unique device IDs, browser type, general location (like country or city), time zone, usage data, diagnostic info, and other tech details. We also track how you interact with our platform, services, or user profiles, including pages viewed and links clicked.

This data helps us understand our users better, where they are from, and what they like. We use it to improve our services, offer tips to our Users, and suggest Profiles you might enjoy.

We may use cookies and similar tech to collect some of this info, as explained in other sections of our cookie policy.

We also automatically scan User Profiles and links to decide if we need to show content warnings to Profile Visitors, or if we need to remove content or suspend profiles that break our Community Standards or Terms of Service.

Info from third parties

Sometimes, we get personal info about you from other sources (like marketing partners or service providers). We always make sure these third parties have your permission or are legally allowed to share your info with us.

Children’s data

We do not knowingly collect or solicit data from anyone under 18, or knowingly allow them to register for our Services. If we learn we have collected personal info from a child under 18, ww will delete it right away. If you think we might have info from or about a child under 18, please contact us.

How we use your personal info

We use your personal info to:

Provide, run, and improve our Services

Communicate with you about our Services

Market our Services to you (if agreed)

Make sure our platform, services, and user profiles are safe and secure

Comply with legal requirements

We process your personal info for these reasons:

To fulfill our contract with you

For our legitimate business interests

With your consent

To meet legal obligations

How we share your personal info

We may share your personal info with:

Other KonnectNow companies

Third party service providers.

KonnectNow Users (if you are a Subscriber or User)

Buyers or other successors if we sell or transfer our business.

Marketing partners (if you have agreed).

Anyone else you ask us to share it with.

We may also share anonymous or group data, or disclose info to meet legal requirements, enforce our policies, or protect rights and safety.

Why We Collect Your Information

We use your data for these main reasons:

To run and improve KonnectNow, making sure it works well for you and your device.

To show you content that fits your location and likes, and to tell you about any changes.

To let you join in surveys or other fun parts of KonnectNow if you want to.

To help you if you have questions or problems, including dealing with complaints or reports about content.

To keep an eye on how people use KonnectNow and fix any technical issues.

To process payments for our paid subscribers.

To plan our business and make forecasts.

To send you info about other things we offer that you might like, unless you’ve told us not to.

To run our business, including following laws and defending ourselves if needed.

To check who you are and stop any fraud.

To use KonnectNow user content in our ads to promote the platform.

To make our algorithms better at suggesting profiles you might enjoy.

Why We are Allowed to Process Your Data

We collect your data when:

You agree.

We need it to provide our service to you.

It is in our legitimate interests and does not harm your rights.

Required by law. virtue

We need to protect someone’s vital interests.

We will always tell you if you have to give us certain information to use KonnectNow. Without it, we cannot let you use our services.

If we use your data for our legitimate interests, it is usually to make KonnectNow better, add new features, keep things secure, or filter sensitive content. We will explain any other reasons if they come up.

If you have questions about why we collect and use your data, ask us using the contact info at the end of this notice.

Who We Might Share Your Data With

We might share your information with:

to our affiliated companies, external service providers (for example, to enhance platform functionality, delivery support, or boost security of our platform or KonnectNow Services), or others who handle personal data for purposes outlined in this privacy notice or communicated to you when we gather your personal information. You can find a list of our current group companies here and a list of our current service providers and partners here. We also work with third-party payment providers, which is explained in more detail below.

if we add social media login options in the future, we may share personal data with the relevant social media provider to enable such login.

to any authorized law enforcement body, regulatory or government agency, court, or other third party when we believe disclosure is required (i) by applicable law or regulation, (ii) to assert, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

to a potential or actual buyer (and its agents and advisers) in connection with any planned or actual purchase, merger, or acquisition of any part of our business, provided we inform the buyer it must use your personal information only for the purposes stated in this Privacy Notice.

to any other person with your consent for disclosure.

Sharing personal information across borders

We may transfer and process your personal information in countries other than your own. These countries may have different data protection laws than your country (and in some cases, may be or not be as protective).

Specifically, KonnectNow may transfer personal information to other countries where we operate. We may also subcontract certain activities and share your personal information with third parties located outside of the United States.

We typically disclose personal information to organizations in the United States, but this may vary. These transfers are made to provide the KonnectNow services and carry out the activities specified in this Privacy Notice.

However, we have taken appropriate safeguards to ensure your personal information remains protected in line with this Privacy Notice and applicable data protection laws. This includes data transfer agreements between our group companies, which we can provide on request. We have implemented similar safeguards with our third-party service providers and partners, with further details available upon request. We will not transfer your personal information to an organization or another country unless we believe there are adequate controls in place, including the security of your data and other personal information.

How do we use cookies and similar tracking technology?

We use cookies and similar tracking technology (collectively, ‘Cookies’) to collect and use personal information about you. For more information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Notice.

How long do we keep your personal information?

We’ll keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, in accordance with applicable legal and regulatory requirements regarding permitted or required retention periods and limitation periods relevant to legal action.

How do we protect your personal information?

We have implemented robust security measures to safeguard your personal data from accidental loss, unauthorized access, use, alteration, or disclosure.

We also restrict access to your personal information to employees, agents, contractors, and other third parties with a legitimate business need. They process your data only under our instructions and are bound by confidentiality obligations.

While we use commercially reasonable methods to protect your personal information, we cannot guarantee absolute security. We have procedures in place to address suspected data breaches and will notify you and relevant regulators as legally required.

Complaints

We take your privacy concerns seriously. To file a complaint about our data handling or privacy practices, contact us using the details in the ‘contact us’ section. We will confirm receipt and investigate if needed.

We may need more details about your complaint. If we open an investigation, we will inform you of the outcome as soon as possible.

Changes to This Privacy Notice

We may update this Privacy Notice in response to legal, technical, or business changes. We will inform you of any updates, consistent with their significance. We will obtain your consent for material changes where required by data protection laws.

Check the ‘last updated’ date at the top of this Notice to see when it was last revised.

Contact Us

For questions about this Privacy Notice, our privacy practices, or to request information about your personal data, please contact us:

Email: info@konnectnow.com
Website: mykonnectnow.com

For data requests: Use our Data Request Form

How we secure your personal information

We employ industry-standard security measures to protect your data:

Encryption: We use strong encryption protocols to secure data in transit and at rest.
Access controls: We implement strict access controls, ensuring only authorized personnel can access personal data.
Regular audits: We conduct frequent security audits to identify and address potential vulnerabilities.

Incident response plan: We have a comprehensive plan to quickly address any potential data breaches.

Physical security: Our data centers have robust physical security measures in place.

Third-party assessments: We regularly engage external experts to evaluate our security posture.

Data minimization: We only collect and retain necessary personal information.

Secure disposal: We have procedures for securely disposing of data when no longer needed.

Continuous monitoring: Our systems are monitored 24/7 for potential security threats.

While these measures significantly reduce risks, no system is 100% secure. We encourage users to take their own precautions, such as using strong passwords and avoiding sharing sensitive information in public forums.

We regularly review and update our security practices to address new threats and technologies. If you have concerns about the security of your data, please contact us using the information provided in the ‘contact us’ section.

Remember, your role in maintaining the security of your account is crucial. Always use strong, unique passwords, enable two-factor authentication when available, and be cautious about sharing your personal information online.

How We Collect and Use Personal Info

(a) Types of Personal Info We have or May Collect:

Basic details like name, address, online ID (e.g. cookies), and similar info;

Personal records like payment info;

Traits like age, gender, and other demographic data;

Account info like User Profile, purchase history, or subscription plans;

Online activity like browsing history, searches, and how you use KonnectNow Services;

Location data like country and zip code;

Voice recordings of customer service calls; and

Guesses about you based on your info, like what you might like to buy or your interests.

We might collect other info that counts as personal under California law. If so, we will treat it as personal info as required, but won’t always list it when we describe our practices by category.

(b) Where We Get Personal Info:

Directly from you when you open an account, buy something, use our platform or services.

From your activity on our platform and services.

Social networks (if we add social media logins later).

Service providers who help us with things like orders, payments, checking your info, watching Platform activity, analyzing data, managing emails and texts, showing ads, and giving advice.

Types of Personal Info We Share

We might share these types of personal info with service providers for business reasons, or with third parties like contest sponsors if you agree:

Personal Info Shared for Business Reasons

Basic details;

Personal records;

Traits;

Account info;

Online activity;

Location data;

Voice recordings; and

Guesses about you.

Who We Share With

Service Providers

Our company group

Government authorities

We do not sell personal info and do not think our sharing counts as selling under California law.

Your California Privacy Rights

(a) Right to Know

You can ask us to tell you:

What types of personal info we collect;

Where we get it from;

Why we collect or sell it;

Who we share it with; and

What specific personal info we’ve collected about you in the past 12 months.

(b) Right to Ask Us to Delete Your Personal Info

You can ask us to delete your personal info we’ve collected or kept, with some exceptions allowed by law.

KonnectNow Inc. values your trust and privacy. This policy details our procedures for managing account and data deletion in compliance with user rights and legal requirements across various privacy jurisdictions such as GDPR, CCPA, and COPPA.

(c) How to Delete your Account

Self-service deletion (Recommended)

User may permanently delete account at any time

Go to More > Profile > Account >Delete Account
Confirm action by second click.

Request via Email

Send an email to info@konnectnow.com with:

– Subject: ‘Request for Account Deletion’

Body: Your username, email, and full name.

– We will verify your identity before processing.

Processing Time: Completed within 7-14 days (or sooner if required by law).

(d) What Data Is Deleted?

Upon account deletion, we remove:

✔ Profile Information (photos, bio, preferences)

✔ Messages (unless required for legal disputes)

✔Search & Match History

✔ Device Identifiers (e.g., IP addresses)

(e) Data We Retain (When Legally Necessary)

– Payment Records (for financial compliance)

– Anonymized Analytics (e.g., ‘500 users in New York’)

– Reports of Misconduct (to protect other users)

KonnectNow Commit to:

– Biblical & Ethical responsibility in use of your data.

– Honesty & Transparency.

– KonnectNow will never sell, rent, trade, or otherwise monetize your personal data, including but not limited to profile information, messages, photos, location data, or usage behavior, to third parties in any way. Your privacy is fundamental to our service, and we commit to keeping your data strictly confidential.

– Accounts involved in scams, abuse, or fake profiles are manually reviewed before deletion.

Account Review & Enforcement Policy

Manual Review Commitment
“Accounts reported or flagged for scams, abuse, impersonation, or fake profiles undergo mandatory manual reviewby our moderation team before any action (e.g., suspension, deletion) is taken. Automated decisions are never applied in these cases to ensure fairness and accuracy.”
Review Criteria
“Our team evaluates accounts based on:

Evidence of fraudulent activity (e.g., fake photos, catfishing).
User reports and behavioral red flags (e.g., solicitation, spam).
Violations of our Community Guidelines.

User Notification

“If your account is suspended or deleted, you will receive an explanation of the violation unless prohibited by law (e.g., ongoing investigations).”

Third-Party Data Sharing

If we shared your data with:

– Christian counseling partners

– Event organizers** (e.g., singles retreats, program partners)

– Analytics providers (e.g., Google Analytics)

We will notify them of your deletion request where feasible.

Special Cases
A. Minors (Under 18years)

– Parents/guardians may request deletion by emailing us with proof of guardianship.

– We comply with COPPA (Children’s Online Privacy Protection Act). See our children protection aspect of Data Privacy and Terms and Conditions.

– We also comply with Child Sexual Abuse Material (CSAM)

Deceased Users

– Family members may request deletion with a death certificate or legal documentation.

Effect of Deletion

– Your profile will disappear from search, Browse, Encounters and Activities results and will removed from the KonnectNow platform.

(c) Right to Opt-Out of Selling Your Personal Info

As we said, we do not sell personal info and do not think our sharing counts as selling under California law. But if you are in California and have bought from us, you can still tell us you want to opt out by emailing our customer support.

(d) Right to Fair Treatment

You have the right to fair treatment when exercising your privacy rights. We do not use the fact that you have used or asked to use any privacy rights for anything other than responding to your request.

When we get your request, we need to check it is really you. We do this by matching the info you give with what we have on file. You will need to provide your name, email, and request details. We will send a confirmation email to start the identity check. If we cannot confirm it is you, we can’t respond to your request.

You can name someone else to use these privacy rights for you, as long as they follow California’s rules for agent requests.

For your safety, we will ask agents to prove you’ve agreed to let them make the request. We also need info to check the identity of the person the request is about. We might ask that person to confirm their identity directly with us before we answer an agent’s request.

We may deny requests in some cases, like if we think the request is not real.

Do Not Track

California law says we must tell you how we handle web browser Do Not Track (DNT) signals. Since there is no standard way to recognize or honor DNT signals yet, we do not respond to them now.

California’s Shine the Light Law

We do not share personal info with others for their marketing without your okay, as defined by California’s Shine the Light law (Civil Code Section 1798.83). To opt out of future sharing for marketing, email our customer service.

What about other tracking methods, like web beacons?

Cookies are not the only way to spot or follow website visitors. We sometimes use other similar tools, such as web beacons (also called ‘tracking pixels’ or ‘clear gifs’) on our website. These tiny image files have a unique code that lets us know when someone has visited our platform or opened an email from us. This helps us, for example, watch how users move from one page to another on our Platform, work with cookies, see if you’ve come to our Platform from an ad on another website, make our site work better, and check how well our email campaigns do. Often, these tools need cookies to work properly, so if you block cookies, they might not work well.

How can you manage cookies?

In some countries (including where EU or UK rules apply), you can choose whether to accept cookies or not. You can set your cookie choices using our cookie consent tool, which you can find by clicking Cookie Preferences. You can also choose separately whether to accept cookies set by KonnectNow Users on their User Profiles.

For websites, you can also change your web browser settings to accept or block cookies.

If you choose to block cookies, you can still use our website or app, but you might not be able to use all features.

How often will we change this Cookie Notice?

We might update this Cookie Notice now and then. We might do this because of changes to the cookies we use, or for other practical, legal, or rule-related reasons. So, please check this Cookie Notice often to stay up to date on how we use cookies and similar tools.

Sentry Integration

We are updating our service to integrate Sentry Replay (Diagnostics Only) to KonnectNow services. KonnectNow is committed to protecting your data and maintaining transparency on how your data is used and transmitted. We are speeding up performance time which includes resolving possible technical issues with the Sentry, an error-tracking and performance tool.

What is Sentry and What Do We Use it for?

Sentry will assist KonnectNow to detect, diagnose, analyze and fix error bugs in a timely manner. This is to ensure seamless experience on our App.

What Data May Be Collected by Sentry?

The use of Sentry does not record personal content, audio, camera, or form input. The anonymized system automatically masks sensitive data before storage. Replays are sampled and retained temporarily to help investigate technical issues.

In line with industry best practices and our commitment to privacy, Sentry may collect anonymized technical data such as:

Error logs
Device type and operating system
App version
Timestamps and usage paths
Anonymized user IDs (non-personally identifiable)
Non-sensitive debugging metadata (e.g., screen location of crash)

Sentry does not collect or access:

Chat content
Profile information (e.g., photos, bio, age)
Location or GPS data
Contact details or personal identifiers

How Is This Data Protected?

All data sent to Sentry is:

Encrypted in transit
Subject to strict access controls
Retained only for as long as needed to resolve errors

Your Rights

This update does not change your rights under our privacy policy. You still have control over:

Accessing or deleting your data
Withdrawing consent
Requesting details about data processors

Purpose, Scope, and Regulatory Framework

This Privacy Policy governs the collection, processing, protection, and confidentiality of user data and communications on the KonnectNow platform. It is designed to ensure that all data handling practices align with global privacy standards and our commitment to user trust and safety.

This Policy applies to all users and all forms of data processing on the Platform. It complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Nigerian Data Protection Act, Cybercrimes (Prohibition, Prevention, etc.) Act 2015, and other applicable privacy and data protection laws.

By using KonnectNow, you consent to the data practices described in this Policy.

Communication Privacy

KonnectNow takes the privacy of user communications seriously. Private messages are protected by encryption during transmission and storage where technically feasible.

Access to private communications is strictly limited to narrowly defined situations, including:

When a user reports content through official channels,
High-confidence automated flags requiring human verification,
Legal obligations or valid government requests,
Situations involving imminent harm, fraud, or security threats.

Any such access is logged, limited to the minimum necessary information, and restricted to authorized personnel bound by confidentiality obligations. We do not sell, lease, or commercialize private user communications.

Security Measures

We implement reasonable technical, administrative, and organizational safeguards to protect user data. However, no system can guarantee absolute security. Users acknowledge that residual risks may exist.

Regional Legal Compliance

KonnectNow is committed to full and ongoing compliance with all applicable data protection, privacy, and cybersecurity laws in every jurisdiction where the Platform operates or where our users reside. We maintain a robust global privacy framework designed to meet or exceed the highest standards of data protection, while ensuring lawful and transparent processing of personal information.

This commitment includes, without limitation, the following key legal frameworks:

European Union: The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), which governs the processing of personal data of EU residents and imposes strict requirements on consent, data minimization, purpose limitation, security, and cross-border transfers.

United Kingdom: The UK GDPR and the Data Protection Act 2018, which mirror the EU GDPR and continue to apply post-Brexit, alongside the Online Safety Act 2023 where relevant to user safety and content moderation.

Nigeria: The Nigerian Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation 2019 (as amended), and all guidelines issued by the Nigeria Data Protection Commission (NDPC), which regulate the collection, storage, processing, and transfer of personal data of Nigerian citizens and residents.

Canada: The Personal Information Protection and Electronic Documents Act (PIPEDA), as well as substantially similar provincial privacy laws such as Quebec’s Act respecting the Protection of Personal Information in the Private Sector (Law 25), British Columbia’s Personal Information Protection Act (PIPA), and Alberta’s PIPA, which emphasize consent, accountability, and safeguarding of personal information.

United States: The California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), and other state privacy laws where applicable.

Other Expanding Territories: All other applicable data protection and privacy laws in jurisdictions where the Platform is available or users are located, including any future or emerging privacy regulations.

We process personal data only on lawful bases permitted under these frameworks (such as consent, contractual necessity, legitimate interests, or legal obligation). Where personal data is transferred across borders, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs), adequacy decisions, or other mechanisms recognized by the relevant supervisory authorities.

KonnectNow will cooperate with competent law enforcement, regulatory authorities, or government agencies only when legally required to do so, and any such disclosure will be limited to the minimum information necessary to comply with the legal obligation. We do not voluntarily provide user data to authorities except where mandated by law or where necessary to protect the vital interests of users or prevent serious harm.

Users in all jurisdictions retain their rights under applicable privacy laws, including the right to access, rectify, erase, restrict processing of, or object to the processing of their personal data. Requests to exercise these rights may be submitted through the in-app tools or by contacting our Data Protection Officer.

This Policy is regularly reviewed and updated to reflect changes in global privacy legislation and best practices, ensuring that KonnectNow remains compliant across all current and future territories of operation.

If you have questions and feedback, please contact us at: info@konnectnow.com or www.konnectnow.com

The date at the top of this Privacy Notice shows when we last updated it.

For questions about this policy:

KonnectNow Inc.

konnectnow.com

Email: info@konnectnow.com

1263 Center Point Parkway, Suite D, Center Point, AL 35215

United States