Frequently Asked Questions

We are updating our supplemental terms and conditions, privacy policy and FAQs, effective April 08, 2026.

Christian dating app is a platform designed for individuals who share Christian faith to connect with each other for dating and relationships and marriage, fostering a community built around shared values and beliefs.

To create a account on Konnect App, download the app from the App Store or Google Play, and follow the registration prompts. It will require you to enter your email, create a password, and watch at least two videos from three introduction videos. 

TAKE NOTE THAT:

  • It is required that you watch at least two videos without which you will not be able to proceed to creating an account.
  • You can view some aspects of the app in test mode but registration access will be restricted.
The app is free to use for basic users. With a basic plan, you:
  • Browse and explore profiles for free.  
  • View profiles that you've matched with.  
  • View profiles with full access.  
  • Chat with up to 2 people per day.  
  • Like up to 2 profiles per day. 

KonnectNow will request you to upload a clear picture(s), details about your interests, preferences, hobbies and general details you desire in a partner. Most questions will touch on Christian preferences and how they match with your interests. This should help you to match with other compatible users. 

Yes, you can filter through matches through the age, location, denomination, body type and other criteria important to your faith and lifestyle.

It is very rare for users not to match with another. We engage our users to improve their profiles to make them more appealing and meet others’ preferences while spending more time on the app.

We welcome people of the same faith of Christianity, although from different churches and denomination. Some users also do not particularly belong to a local church or attended church fewer times than others, they are able to select these preferences and others can decide based on these preferences. match.

Dating someone from a different Christian denomination can be acceptable, depending on your personal beliefs and values. Communication about faith differences is key.

  Users are advised to keep basic security Keep your personal information private (avoid sharing last names, phone numbers, or addresses until comfortable).

   - Report or block any users who exhibit suspicious or inappropriate behavior.

   - Arrange to meet in public places for initial dates.

While the app is designed for Christians, varying levels of faith and commitment are common. It’s essential to be clear about your faith journey, interests and values that you seek in a partner.

KonnectNow allows users to report inappropriate behavior in the Admin Panel Section of the App. You can also block such user which restricts them viewing, chatting or calling you from the app. If you consider the nature of behavior grievous, you can call the KonnectNow team on the contact section of the app.

 Yes, the app typically has community guidelines aimed at ensuring a respectful and safe environment. Familiarize yourself with these guidelines to enhance your experience and that of others.

 Yes, you can usually delete your account directly from the app settings. Follow the prompts to ensure all your data is removed.

    - Keep your profile updated.

    - Engage with the community by messaging others or participating in app features.

    - Be honest and clear about your intentions and values.

If you find someone compatible, communicate openly about your values and relationship goals. Speak with your church leader and take your time to get to know each other and plan to meet in public places.

Never Share Financial Info

We advise users to never send money or give out financial information such as your social security number, credit card or banking information. When this becomes the subject of conversation, please report it immediately. Our service team is available to help.

Providing you immediate technical assistance with our Admin Panel response service.

We take inappropriate conversations and engagements, including those that can amount to harassment seriously and respond to it to guarantee your safety.

No. Private messages are generally private. Limited access occurs only in specific cases such as user reports, serious safety concerns, legal requirements, or confirmed fraud risks. All access is logged and strictly controlled.

Our AI systems scan for specific keywords and patterns associated with violations. They do not understand context, meaning, or intent. They only flag content for human moderators to review.

Yes. Like all automated systems, false positives can occur. Any flagged content undergoes human review before final action is taken.

Do not send money. Report the user immediately through the in-app reporting tool. Requests for financial assistance violate our Terms of Use.

We combine AI pattern detection with human moderation to identify suspicious behavior. We also encourage users to practice vigilance and report suspicious accounts.

We use encryption and security best practices to protect your data. While no system is 100% secure, we continuously improve our protections.

Depending on the severity, you may receive a warning, content removal, temporary restriction, or permanent account suspension.

Subscriptions & Billing

We are updating our supplemental terms and conditions, privacy policy and FAQs, effective April 08, 2026.

We currently offer 4 plans: 

  • Basic (Free)  
  • 7-Day Trial  
  • Gold  
  • Platinum 

With the Basic plan, you can: 

  • Browse and explore profiles for free.  
  • View profiles that you've matched with.  
  • View profiles with full access.  
  • Chat with up to 2 people per day.  
  • Like up to 2 profiles per day. 
The 7-Day trial is the first subscription phase of KonnectNow. It allows users to have     a set of services that allows:  
  • Unlimited likes.  
  • Unlimited profile views.  
  • One free Crush every day.  
  • Free daily login token.  
  • Hide Mode.  
  • Account Privacy. 
 
The KonnectNow 7-Day Trial is an introductory premium subscription designed to give new eligible users the opportunity to experience enhanced features of KonnectNow app before continuing with a recurring subscription, where applicable. During the trial period, you can explore a richer dating experience with access to selected premium benefits intended to increase profile visibility, engagement, and privacy. 
During your active 7-Day Trial, you will receive access to the following premium features: 
  • Unlimited Likes – Like as many eligible profiles as you want without daily limits. 
  • Unlimited Profile Views – Browse and view an unlimited number of user profiles. 
  • One Free Crush Every Day – Send one complimentary Crush each day to express heightened interest in another eligible user. 
  • Daily Login Token – Receive a complimentary token each day you log in, which may be used for eligible in-app features in accordance with our Terms of Use. 
  • Hide Mode – Control your visibility by limiting how and when your profile appears to other users, subject to your selected privacy settings. 
  • Account Privacy – Access enhanced privacy controls that allow you to better manage your profile visibility and personal information within the app. 
At the end of the 7-day trial period, your subscription will end, and you will need a subscription to our other Gold and Platinum tiers.  
Please note that use of the 7-Day Trial is subject to our Terms of Use, Subscription Terms, and applicable app marketplace policies. Trial eligibility may be limited to one offer per user or account, and the Company reserves the right to modify or discontinue trial offerings in accordance with applicable law. 
 

Once your trial expires, your account will automatically return to the Basic plan unless you subscribe to Gold or Platinum. Gold and Platinum tiers provide more premium features that allow engagement and perks with more options on KonnectNow app. More profile suggestions, likes, privacy, wider global users and features are provided by the algorithm to subscribers on Gold and Platinum subscription tiers. 

The 7-day trial is available only once per eligible account. 

Tap on: 
More > Subscription 
Choose your preferred plan and complete your payment. 
On iOS; You can complete your subscription directly on the app store 
On Android; Users can subscribe directly from the Google play store or the third-party encrypted payment model that allows you complete your subscription.  
Users may cancel subscription at any time through the subscription screen on the profile, either the Apple App Store (iOS) or Google Play Store (Android). 
Your subscription will remain active until the end of your current billing period. Cancelling your subscription prevents future automatic renewals but does not affect your access to premium features during the remainder of your active subscription tier. 
Subscriptions purchased through the Apple App Store or Google Play are billed and managed exclusively by Apple or Google. As a result, KonnectNow cannot cancel, modify, or issue refunds for subscriptions processed through these platforms, except where required by applicable law. 
To avoid being charged for the next billing cycle, we recommend cancelling your subscription at least twenty-four (24) hours before your scheduled renewal date, in accordance with the policies of the applicable app marketplace. 
Subscriptions purchased through the Apple App Store or Google Play are subject to the refund and cancellation policies of the applicable app marketplace. Where required by applicable law, eligible users may be entitled to additional cancellation or refund rights as provided under Apple's App Store refund policies for iOS purchases and Google's Google Play refund policies for Android purchases. 
No. Your existing matches will not be deleted simply because your premium subscription expires. All eligible matches established while your account remains active will continue to be associated with your account, subject to our Terms of Use and Community Guidelines. 
When your subscription ends, your account will automatically revert to the Basic membership tier. While your matches will remain intact, access to certain premium features and functionality may be restricted until you renew or purchase an eligible subscription plan. These restrictions may include limitations on messaging features, profile visibility, advanced filters, profile insights, or other premium benefits available only to subscribed users. 
Please note that matches may become unavailable if another user deletes their account, deactivates their profile, is removed for violating our policies, or chooses to unmatch you. Such changes are independent of your subscription status. 
Renewing your subscription restores access to the premium features included in your selected plan but does not affect the status of your existing eligible matches.

The Gold subscription is a premium level subscription that allows KonnectNow users to engage on more features. Gold tier users can chat with more people, like as many people as possible, use privacy settings and boost their profile so more people around the world can see them. 

Gold includes: 
  • 25 bonus tokens.  
  • Chat with up to 20 people daily.  
  • Free daily login token.  
  • Unlimited likes.  
  • Unlimited profile views.  
  • One free Crush every day.  
  • Monthly free Profile Boost.  
  • Hide Mode.  
  • Account Privacy.  
  • Private Match Recommendations.  
  • Ability to hide your profile. 
A Profile Boost increases your profile visibility, helping more people discover you for at least 24 hours. The user screen displays boosted green indicator to show they are in the limelight for global visibility for the next 24 hours. 
Profile Boost is a KonnectNow premium feature designed to temporarily increase the visibility of your profile within the app, helping you reach more potential matches during the Boost period. 
When your Profile Boost is active, your profile will be shown more frequently and more prominently to other eligible users. Increased visibility can improve your chances of receiving profile views, likes, and meaningful connections. 
A Profile Boost may increase your matches, connection, messages, as visibility and matching results depend on factors such as user preferences, activity, profile completeness, location, and compatibility. KonnectNow users may purchase boosts with token or utilize those from their subscription.  
KonnectNow match recommendations is a personalized matching feature that uses the app's matching algorithm to identify and recommend eligible profiles that closely align with your selected preferences, interests, values, and compatibility criteria. 
Based on the information you provide, your profile activity, and your matching preferences, the system may periodically present a curated list of suggested profiles that are likely to be compatible with you. These recommendations are intended to help you discover meaningful connections more efficiently while reducing the time spent searching for potential matches. 
Match recommendations are generated using automated compatibility factors and are provided for informational purposes only. Recommendations may change over time as profiles, preferences, user activity, and matching criteria are updated. 
To improve the relevance of your recommendations, we encourage you to keep your profile complete and your matching preferences up to date. Private Match Recommendations are designed to respect your privacy and are generated in accordance with our Privacy Policy and applicable data protection laws. 
Hide Profile allows you to make your profile invisible to other users while you continue browsing other profiles. Other users won't be able to discover or view your profile while it's hidden. 

To hide your profile: 
  1. Go to the More screen. 
  1. Tap Profile
  1. Select Privacy
  1. Turn on Hide Profile
Activating Hide Profile costs 10 tokens and keeps your profile hidden for 72 hours
You can unhide your profile at any time within the 72-hour period. If you decide to hide it again before the 72 hours expire, you won't be charged another 10 tokens. 

The Platinum subscription is the highest premium subscription service provided by KonnectNow. 

Platinum includes: 
  • 50 bonus tokens. 
  • Earn double daily login tokens. 
  • Access to unlimited chats. 
  • Preferred age filtering. 
  • Activate Gallery Privacy 
  • Choose Location where you’re visible. 
  • Hide your location. 
  • Free access to exclusive events. 
  • Access to Account Privacy. 

General

Use the email and password you registered with.

  • Tap ‘Forgot Password?’ on the login screen.
  • Enter your email to receive a reset link or OTP.
  • Follow instructions to create a new password (must be 8+ characters, with a mix of letters/numbers).
  • Ensure Caps Lock is off and no extra spaces are entered.
  • Still stuck? Contact [Support Email] with the subject ‘Login Failed.’
  • Your account may have been deleted or suspended for violations.
  • Check for an email from our team explaining the action.
  • Contact support for updates.
  • Login with:
    • Your old email
    • Be available to confirm access and OTP sent to that email.
  • Our safety team is manually reviewing activity for suspected scams/fake profiles.
  • Reviews timeline depends on the nature of violation or suspension. Please read our Terms and Conditions as part of the KonnectNow policy for more details. You’ll receive an email once complete.

Immediately:

  1. Reset your password.
  2. Log out of all devices under Accounts Settings → Security.
  3. Report the issue to [Support Email] with “Hacked Account” in the subject.
  • Open the App and log in if required.
  • Go to your Profile: Tap your profile icon on the more option (at the bottom-right corner).
  • Access account: select account option
  • Sign out: scroll down and tap ‘Sign out’ to exit securely.

Signing out keeps your data saved.

To delete your account permanently, go to Profile – Account- Delete Account. The deletion removes all your data registered on the app, except those legally required like subscription information, etc.

  • Open the App and log in if required.
  • Go to your profile: Tap your profile icon on the more option (at the bottom-right corner).
  • Access account: select account option
  • Sign out: scroll down and tap ‘Delete Account’ to permanently delete your KonnectNow Account.
  • Confirm this action to ensure safety.
  • Please see the privacy section of KonnectNow to access more data privacy details about actions relating to account deletion.

Tokens on KonnectNow app are a form of virtual currency to purchase certain premium services, features, boost visibility and other special perks.

  1. Boost Visibility:
    • Promote your profile to the top of others’ feeds for a set time.
  2. Virtual Gifts:
    • Send digital gifts (roses, chocolates, fashion items) to stand out.
  3. Pay for Extras:
    • They can be used to pay for our exclusive premium events for users who belong to gold tier subscription.

Verification on KonnectNow app serves authenticity, safety and trustworthiness for users, developers and regulatory law enforcement purposes.

It verifies that the signed-up user is truly who they say they are. This is identified by photo technology that confirms the uploaded picture with live camera photo.

It helps us:

  • Ensure users are real people (not bots or scammers).
  • Reduce catfishing & fake profiles
  • Deters dishonest users who might misrepresent themselves.
  • Builds trust by verifying profile photos match the real person.
  • To verify, user can go to their profile.
  • Tap the writing pad button at the top right of the profile.
  • Click the verification button.
  • Click verify me.
  • Follow further instructions on the page: Your face must be clearly visible.
  • Look straight. Hold your phone at eye level and look straight to the camera.
  • Click verify now.
  • When the photo is taken, the technology will run it against the data ware of picture initially uploaded and confirm verification or a retake.

 

If you have questions and feedback, please contact us at: info@konnectnow.com or www.konnectnow.com

The date at the top of this Privacy Notice shows when we last updated it.

Contact us Notice:

For questions about this policy:

KonnectNow Inc.

konnectnow.com

Email: info@konnectnow.com 

1263 Center Point Parkway, Suite D, Center Point, AL 35215

United States