KONNECTNOW — FREQUENTLY ASKED QUESTIONS (FAQ)
Q: What is KonnectNow Christian dating app?
A: KonnectNow is a faith-based platform that helps Christians meet, connect, and build relationships for friendship, courtship, and marriage — all in a safe and God-centered environment.
ACCOUNT SETUP
Q: How do I create an account?
A: Download the app, sign up with your email or phone number, fill out your profile, and verify your identity to get started.
Q: Is the app free to use?
A: Yes! Core features are free. Premium features (like boost, direct connect, etc.) may require tokens.
Q: What should I include in my profile?
A: Your real name, clear photo, denomination, interests, bio, and values. Be honest and authentic.
Q: Can I filter matches based on specific criteria?
A: Yes. You can filter by age, denomination, location, and more.
MATCHING & CONNECTION
Q: What if I don’t get matched with anyone?
A: Keep your profile updated, engage with the app regularly, and try boosting visibility with tokens.
Q: What is interdenominational preference in profile setup?
A: This allows you to choose whether you’re open to connecting with believers from different denominations.
Q: Is it okay to court/date someone from another denomination?
A: Yes. We believe love and unity in Christ can transcend denominational lines — but it should align with your personal convictions.
SAFETY & CONDUCT
Q: How do I ensure my safety while using the app?
A: Never share sensitive info early. Use in-app messaging. Report anything suspicious. Meet in public places.
Q: Do I need to have strong Christian faith to use the app?
A: Yes — KonnectNow is designed for Christians who are actively pursuing a God-led relationship.
Q: How do I report inappropriate behavior?
A: Tap the three-dot menu on any profile or chat and choose “Report”.
Q: Are there community guidelines?
A: Yes. Respect, integrity, no harassment, and Christ-centered interactions are required.
ACCOUNT MANAGEMENT
Q: Can I delete my account if I no longer want to use the app?
A: Yes. Go to Settings > Account > Delete Account.
Q: How can I improve my chances of finding a match?
A: Upload a great photo, write a sincere bio, be active, and message with kindness and clarity.
Q: What if I meet someone I really like?
A: Take it slow, pray together, and consider mentorship or counseling as the relationship grows.
🔹 SECURITY & LOGIN
Q: How do I log in?
A: Use the email and password you registered with.
Q: What if I forgot my password?
A: Use the “Forgot Password” link to reset it.
Q: Why isn’t my password working?
A: Double-check spelling or reset it if needed.
Q: Why am I getting ‘Account Not Found’?
A: Make sure you’re entering the correct registered email or phone number.
Q: How do I log in if my email changed?
A: Use your old email to log in first, then update it under Settings > Profile.
ACCOUNT ISSUES
Q: What does ‘Account Under Review’ mean?
A: It means our team is verifying your profile details or reviewing a reported issue.
Q: My account was hacked. What now?
A: Contact support immediately and reset your password.
Q: How do I sign out of the app?
A: Tap your profile, go to Settings, and select “Sign Out”.
TOKENS & VERIFICATION
Q: What are tokens?
A: Tokens are in-app currency you can use to boost your profile, send direct requests, or unlock premium filters.
Q: Why do I need to verify myself?
A: To keep the platform safe and authentic — we verify users to reduce scams, bots, and fake accounts.
Q: How do I verify my identity?
A: Upload a clear selfie, and optionally your ID or social handles. You’ll be approved within 24–48 hours.
